Streaming Video Customer Support

NCAA on Demand now offers you the chance to purchase and view featured streaming videos. This way, you get instant access to the games you want to watch. On this page you will find answers to frequently asked questions regarding the streaming video player. If you have any additional questions, please click here to contact us directly.

Frequently Asked Questions

What do I get with my NCAA Streaming Video purchase?

Each purchase gives you unlimited personal views of the game throughout the period selected in the “Choose Terms” section of the player. NCAA footage may not be redistributed, re-broadcast or used for commercial purposes. For more information regarding NCAAOnDemand.com content rights, visit ThoughtEquityMotion.com

What are the technical requirements needed to order and view my purchase?

1) Web browser with Flash Player 9.0.115 or higher Get Flash
2) 1 GB RAM or higher recommended
3) High Speed Internet connection (Cable, DSL or faster connection recommended)
4) Amazon Payments account for purchases

How do I get help if I am experiencing problems with my streaming video?

Click here for help with technical issues while viewing NCAA on Demand streaming content. Please include the following information in your correspondence:

*1) Your operating system
*2) Your web browser version
*3) The video you are attempting to view or have already purchased
*4) The email address associated with your NCAA On Demand Streaming Video account

Where do I get help with any payment issues?

We use Amazon Payments to provide you with an easy and secure payment mechanism for purchasing On-Demand content. For more information, please visit the Amazon Payments help center . Or, please click here to contact us directly for additional support.

What is your Refund Policy?

All sales are final. Requests for refunds and viewing extensions due to service unavailability will be examined on a case by case basis. Please click here for additional information or help with refunds.